Safeguarding is a term we use to describe the steps and actions taken to keep you safe and make sure you receive the best possible care. Our team at Roczen is committed to protecting your well-being and ensuring that you are treated with respect and dignity. 

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By following these safeguarding measures, we aim to create a secure and supportive environment for your Roczen journey. 

Privacy: We make sure that your personal information is kept private and only shared with those who need to know for your care. You can read our Privacy Policy here, contact us at support@roczen.com or request a telephone call to understand how we collect and use your health data in compliance with GDPR.

Confidentiality: Your medical information is confidential, and we have strict rules in place to make sure it stays that way. We will always seek consent before sharing your medical information with other healthcare providers, and ensure you understand why we want to do so. 

Preventing Harm: We have procedures in place to identify and prevent any potential harm or abuse. This is to make sure you are safe and well cared for during your treatment. If we suspect there is a concern regarding your safety, or the safety of others, we have processes in place to act upon these.

Listening to You: Your concerns, questions, and feedback are important to us. We encourage open communication so that we can address any worries or issues you may have.

In our efforts to ensure your safety we will always confirm your location in your clinical video consultations, and check you are in a private environment and able to speak freely. We will ensure that any safety concerns you have, or that we identify, are explored together. There may be times where with your consent, we need to escalate these concerns to the wider Roczen team, or professionals outside of the Roczen team. 

If you ever have any questions or concerns about your safety, or the care you receive, please feel free to discuss them with us. Your well-being is our top priority.