What We’ll Cover

• The different types of support we provide our patients
• The benefits of Roczen groups
• What to expect from your Roczen group

At Roczen, we understand the importance of connection and shared experiences in achieving better health. Your Roczen Group is a dedicated space where community, support, and collaboration come together to guide you through your health journey.

Support at Roczen

There are different forms of support at Roczen, and this is provided through groups and from clinicians through the direct chat channel in your app. Here is what each of those support channels are for:

• Group channel: "My Group" is your dedicated support community, available in the Roczen app under the "Conversations" tab. It’s the first place to turn for general questions about the Roczen programme. Here, you can ask our expert mentors about your plan and the resources provided, while also connecting with other patients who are on the programme for shared support and encouragement.
• Clinician channel: You can use the “My clinician” channel for any medical or personal questions you may have. Our team of nurses and dietitians are on hand and can refer your questions to one of our doctors if needed.

The Benefits of Groups

• Peer support: Connect with others striving towards similar goals, sharing experiences, challenges, and achievements.
• Professional guidance: Your Mentor leads the group, offering advice, support, and resources to help as you progress through the programme.
• Shared learning: Engaging and constructive discussion help you to learn from your own experiences and those of others on a similar journey.
• Emotional support: Research shows that peer support improves wellbeing, builds emotional resilience, and plays a key role in sustaining lifestyle changes.

Who Will Be in “My Group”?

• Roczen Mentor: A trained and experienced expert in the field of health and lifestyle who will guide you, answer questions, and provide support tailored to your stage in the programme.
• A Champion: A patient with lived experience of the programme, offering insights, encouragement, and motivation.
• Other Patients: Peers who are experiencing the programme at a similar time to you, allowing you to share, learn, and grow together.

Group Opening Hours

• Groups will be open daily from 6:00 AM to midnight. It will be supported by a mentor Monday to Friday from 8:30 AM to 9:00 PM and on Saturday mornings from 10:00 AM to 12:00 PM. A moderator from the Roczen team will also be on hand on Saturday evenings, as well as on Sundays and bank holidays.

What to Expect

• Supportive Environment: A safe, compassionate space to share and receive guidance.
• Timely Access: Ongoing support from your Mentor, Champion, and fellow patients.
• Discussions Your mentor will guide discussions around the programme articles and other important topics to help build your understanding and support progress.
• Practical Advice: Your mentor will also be on hand to answer any questions you have about the programme, and support you in tailoring the plan around your needs.

Why This Matters

Research has shown that peer-to-peer support is critical for success in making and maintaining lifestyle changes. Your Roczen Group empowers you with the community, knowledge, and encouragement needed to take control of your health and build long-term habits.

At Roczen, we believe no one should go through their health journey alone. Your group is here to support you every step of the way. Let’s work together, share openly, and achieve your goals as a community.

For more information, please refer to the Code of Conduct and FAQs for group guidelines.

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